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GLE SUV Uncomfortable Seats

41K views 27 replies 19 participants last post by  hightechman  
#1 ·
Have put about 1200KM onto my brand new GLE350d. Just completed my first "road trip" of 2.5 hours and I found after 2 hours that the seats were VERY uncomfortable. I previously drove a Hyundai Tucson and did many 8+ hour road trips and never had a problem. I'm really disappointed and am thinking of trading the car in and going to a different brand.

Has anyone experienced this issue with the new GLE SUVS? Do the seats require breaking in?
 
#7 ·
I did not get the multi-contour seats, just the standard seats and I believe the 4-way lumbar support (up/down, in/out) powered by what seems to be a little air compressor.

I have tried playing around with the seat. Sitting closer, a bit farther, titling the angle up/down of the seat cushion. It's started to become of of those things that is driving me crazy. He I am with a brand new car awesome and I can't stop messing around with it. I can't tell whether or not the seat should support my calves or not and/or at what angle etc.

I took it on some windy roads during the drive and was very impressed with how it handles. The car really is a beautiful piece of machinery. Happy with everything but the seats.
 
#9 · (Edited)
Seats are MUCH Smaller

I went from a 2012 ML 350 diesel to a 2016 GLE 300d - the seats are smaller and extremely uncomfortable. My husband and I loved our ML350 for comfort. We could not believe that Mercedes changed the seats but they are at least a full inch shorter in width. My husband has a 2014 GLK and the seats in our 2016 GLEd are SMALLER than in the GLK. My husband and I are both on the taller side so seat comfort is quite important. I am 5'9" and my husband is 6' 3". The seats in the GLE do not adjust down as far in the ML, so you "sit up higher", I find this particularly annoying. When you sit up higher and you have to use the sun visor to block glare, too much of the windshield is then blocked and I actually have to tilt my neck down to drive. Also the seat in the GLE does not go back as far as in the ML. There are several other features in the GLE that, in my opinion are "cheap" compared to the ML. Why did Mercedes do away with having the memory settings for the front passenger seat? We purchased the wood steering wheel option and they made the steering wheel smaller. It feels like you are driving a go cart. The voice command button on the previous ML was silver color and set up above the other function keys - now it is flat black plastic and is mixed in with the radio control/mute function keys. Very easy to hit other keys when you are trying to use voice command. The interior door handles were of a much more substantial weight in the ML - now in the GLE they feel like flimsy plastic. I'm sure in a year or two they will break or need repaired. The engine is much louder and annoying in the GLEd compared to ML 350 diesel. I could write so much more about what I dislike about the GLE - I don't feel like this is a luxury vehicle. My husband and I were devoted Mercedes buyers but if this is the direction of where Mercedes is going (when is luxury a smaller seat?) we will have to reconsider. All in all not happy with the GLE 300d.
 
#17 ·
Unconfortable seats in the GLE350


I bought the new 2016 GLE 350 SUV, and since buying it, my back is killing me, the back of my legs feel numb and in constant pain, and any adjustment to the seat (pushing it as far back as possible) is now causing severe right knee pain to the point where I can barely walk without pain. Has anyone else experienced this gigantic flaw in Mercedes seats.
 
#12 ·
Here's something I found works for me on long road trips. I take my wallet out of my back pocket and put it in the center console. I noticed a big improvement during one road trip and have stuck with it ever since. It seems obvious that sitting with a big lump under one butt cheek and nothing under the other butt cheek is going to twist your spine. However, this certainly does not explain why the new seats aren't as comfortable as the old seats.

Maybe another thing is whether the seats are MBTex or leather. I've had leather for many years and this time I switched to MBTex after hearing it was very durable. But it didn't occur to me that they wouldn't be as comfortable as leather. I've only had my car for a couple of weeks, so I hope I'm not disappointed.
 
#13 ·
It's not the MBTex versus the leather that is the problem. As I wrote in previous posting - the seats ARE SMALLER in the 2016 GLE 300d than in the 2012 ML 350d. Also, my husband has a 2014 GLK and the seats in the 2016 GLE 300d are SMALLER than in the GLK. We measured the seats in our 2016 GLE 300d and the 2014 GLK. My husband is an engineer and knows how to measure - so no mistaking the measurements. So sad that I am stuck with these uncomfortable seats when I previously loved the comfort of my 2012 ML 350d. When are smaller seats luxury? I have spoken with the dealership and they acknowledge the change in seats - however there is nothing that can be done. Mercedes Benz dropped the ball on this one for me.
 
#18 ·
hi all,
When picking your seat I have also some comment. I have a standard car with the AMG interior version. The standard seats are indeed poor. I doubted about the comfort version. I have to say the back and upper part of the AMG seats are perfect. The lower part is to sporty. You bottom hurts, and ladies have in general also problems. They are indeed to small. I wish I had taken the comfort seats. Try them all before you buy
 
#19 ·
Back ache

I have a 2016 GLE350. I ended up on this forum because I was wondering if I'm the only one who finds the seats extremely uncomfortable. I like the handling and ride but the seats ruin it for me. The adjustable lumbar support actually makes things worse imo. It's hard as a rock. Has anyone found a seat pad or something you can recommend? Thx!
 
#20 ·
Stephen, I just bought a GLE 350 and was so excited about the car. I thought the seats were a little stiff/hard when I test drove but kept telling myself "how can a Mercedes be uncomfortable"? Every time I drive the car my back is in excruciating pain for hours or a day later. I can't believe it. I have owned the car 2 weeks and I'm looking for something else. Most costly mistake I've ever made.
 
#22 ·
This is my first post, but, like many of you, I think that the multi contour seats are painful. For me, this is the joy thing I dislike about the car. I want to buy it and my dealer had made me a great offer, but, my butt! The back and massage function are great, but I have concluded that the seat-bottom bolsters are the culprit. Sooo, I think for about $500 I can have a good upholstery shop cut down the height of the bolsters and Re-stitch using the existing material and that should fix it. Adding padding would interfere with the ventilation feature and I live in South Carolina, so that will not work. Any thoughts? Moving the lumbar will not help.
Thanks for your input
 
#24 ·
Yes I admit I am right there with you. My wife has a 2017 gls which we love. Mbtex seats that are very comfy. I came from a BMW X5. Which I loved. Great seats but the warranty was up and decided to look at MB. Wanted a larger engine than the base 350 so I got a CPO gle 400 from out of state. Has every known option including multi-contour seats. Leather too with ventilation. For the first month I couldn’t tell why my butt hurt so badly. I just could not get comfortable. I eventually figured out that it was not only the center of the seat cushion, which allows me to sink deeply into the seat, but the side bolsters are very, very firm. So it’s like I am wedged between two rocks. My hips kill me if I drive longer than 30 minutes, which is often unfortunately. I managed to put some soft towels under the leather part of the central seat bottom which helps me not sink so much. But as others have said, is this really what I have to do in a car whose sticker was more than $80K?? I hav evened for 3 months and don’t know how much longer I can drive it due to the comfort issue.
 
#25 ·
Hi. I also baught a new GLE 350de and the seats are super uncomfortable. For me the right side bolster is very firm. It has an area near my right hip that creates pain in my leg. After more than 1h of driving I cannot stay in car anymore. I like the idea of reducing the cushion on that side at a specialized shop .
 
#26 ·
Hi All. I also have issues with my seat on my new 350de 2022. After long drives (> 1h) I feel pain and numbness in the right hip. Before I owned a X3 and had drives of more than 8h without this kind of pain. I tried all the possibilities with the chair position and to have a correct posture but still the same. When you press the bottom cushion you can feel there is a bump in the right part towards the back. That thing is like the "Chinese Drop". At first you don't feel it, but after 1h of constantly pressing on your hip it starts to hurt until a point where you cannot stand it anymore. I went to Mercedes and they tried to open the chair to make more soft but without any luck. I really don't know what to do.
 
#27 ·
I have the same problem with a 2022 GLE. My problem seems to have started only about 6 months ago so it may be more related to orthopedic issues which I am investigating. But there’s no doubt the tight hip bolster on the right side is creating severe pain in my entire upper leg. I’ve tried towels and pillows but they haven’t helped. My question is has anyone found a solution?