Sometimes it can be the phone, try going to a service, maybe they have the answers
Bluetooth sync seems to be intermittant
Just picked up a 2017 GLE400 4matic the end of December. I've noticed that my phone doesn't always hook up to the stereo. Is there a setting somewhere I am missing that tells the system primary and secondary phones and to auto join?
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I would suggest you go to your service as I had similar issue
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