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Discussion Starter · #1 ·
I do not recommend purchase GLE 350

Here is why ?

1- 13000km start - stop function failed. Car was shutting off at the traffic lights
2- Delar ship repaired then repeat 3 times same issue. vehicle stayed 2 months at the dealership then part arrive twice from Germany. ( Part from Germany. It is like jog.)
3 - After we picked our lovely GLE 18000 driving at the highway suddenly 120km/hr gear 6 stucked, we were almost fatal accident.
4 - Dealership and mercedes did not want help for replacement. We lost our confidence after 5 times issue brand new vehicle.
5- They changed quite few connectors cables and torque convector. We bought brand new GLE 350 for pleasure but we created monster for us.
6 - After sale - Customer service Canada Mercedes was very very bad. $98K value and lemon vehicle with you.
7 - We picked our vehicle again they do not help more than repaired. I am not sure what do do. If we are lucky, it will work or will broken again hope not on the highway with my family. Very poor SAFETY !
8-DO NOT BUY.
 

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I'm terribly sorry to hear that you've had to deal with all of these issues. Especially because head office wouldn't cooperate which is really odd, I've heard very good things about them helping. I would take a lawyer and see if you could get something settled because you definitely ended up with a lemon.
 

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Thank you for your advice. After this post our vehicle broken again 4 days after. This time, they notified whole transmission has to change, I do not know what to do. Please help ! Thanks.
 

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The GLE is the same as the ML, they only changed the letters and a few typical slight improvements seen every new model year change. The new chassis will likely come out for 2019 at the end of this product life cycle.

Serta, I'm sorry to hear about your troubles. It does not seem normal to go through such unreliability. Hopefully things work out for you.
 

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Going to be a lot of confusion for some time, similar to what BMW owners and follows had to go through, as well as Infiniti owners and followers right now. At least now they have naming scheme that will last a very long time, lasting into decades.
 
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